I have a question?
Before you get in touch with us about a questions, please read our FAQ (Frequently Asked Questions) page here. We are constantly developing this page for our most popular questions and information so please check there first. This helps us reduce the amount of emails and requests we receive. If you cant find your answer on this page then please do contact us.
I have Feedback about the website?
Please use our feedback form here.
I have a complaint?
We’re really sorry that you are not happy with our service. Before leaving a review we understand sometimes things can go wrong, we want to hear from you and be given the opportunity to fix the issue. If you need to contact us, you can do so using the following channels and we’ll do our very best to put things right. Our business operating times are 9am – 5pm Monday to Friday or 10am – 4pm Saturday and Sundays. As we’re an online digital store and therefore we like to work digitally as this allows Nathaniels Online to also work efficiently out of hours where possible.
These are the best ways to contact us. We will endeavour to contact you back as soon as possible. Please ensure you put your order number in the subject or the body of your email or message. Please remember not to share your sensitive information or personal details. We will only ever require your accounts email address, and order number to trace your purchase(s).
You can email us at support@nathanielsonline.co.uk
You can message us through our Facebook page; https://www.facebook.com/NathanielsUK
You can tweet us or send us a message on our Twitter page; https://www.twitter.com/NathanielsUK
You can message us through our Instagram page; https://www.instagram.com/NathanielsUK